Privacy policy

Last updated: December 20, 2024

Opora Foundation ("Opora" or “we” or “us” or “our”) is committed to protecting your privacy and ensuring that you retain control over the use of your personal information. It is our understanding that privacy is a fundamental right, and we are very mindful of our obligations with respect to safeguarding it.

As a Data Controller under the EU General Data Protection Regulation (hereinafter “GDPR”), we collect and process personal data with utmost care, only to the extent necessary for the purposes outlined below and strictly limit its use to those purposes. Additionally, it is our endeavor to only collaborate with third parties that adhere to similar standards of data protection.

Personal data is data through which you can be identified individually. Processing your personal data is entirely in compliance with the framework of the data protection laws of the GDPR. The definition and interpretation of terms such as “personal data” or “processing” correspond to their definitions in Art. 4 GDPR.

This Privacy Policy (“privacy policy/policy”) describes Opora’s policies and procedures on the collection, use and disclosure of your information when you use and interact with our website, accessible on https://www.oporafoundation.nl/.

We will not use the personal data you provide to us in any manner that is inconsistent with the purposes for which it was collected, as detailed in this policy.

Collecting and using your Personal Data

Types of Data Collected
Personal Data

Depending on how you choose to use our website and interact with Opora, We may ask you to provide us with certain personally identifiable information that can be used to either contact or identify you. 

Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address, State, Province, ZIP/Postal code, City

Usage Data

Usage Data is collected automatically when you visit our website.

Usage Data may include information such as your device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

We may also collect information that your browser sends whenever you visit our website or when you access our website through a mobile device.

Tracking technologies and cookies

We use Cookies and similar tracking technologies to track the activity on our website and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze the functioning of our website. 

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy.

Use of your Personal Data

Opora may use your personal data for the following purposes:

To ensure the correct functioning, administration and maintenance of the website. 

  • To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

  • If you subscribe to our newsletter: If you subscribe to our newsletter, we may email you for the duration of your subscription. You can always opt to unsubscribe by sending us an email or clicking on the ‘unsubscribe’ button at the bottom of the email.

  • If you wish to donate: In case you wish to get in touch with us to discuss making a private donation, we will have access to information such as your name, email address and other contact details such as phone number.

  • If you call us on the helpline: Opora runs helpline services through its ‘Empatia’ program and receives calls for psychological assistance. If you call us on the helpline, in addition to a description of your request, we will ask you for your name, phone number, email address, city of residence, gender, and age. 

  • If you fill out our contact form: Opora also provides legal assistance and if you contact us through one of the forms on the website, we will ask you for your name and email address. We will only use this personally identifiable information to get in touch with you with your explicit consent as provided for at the bottom of the contact form.

  • For other purposes: We may use your information for other purposes, such as data analysis, audit, procurement of services or if we have to comply with a legal obligation. 

We may share your personal information in the following situations:

With Service Providers: We may share your personal information with service providers to monitor and analyze the use of our website and to contact you.

  • With other civil society organizations: We may share your information with other civil society organizations with whom we collaborate on various projects for the purpose of conducting research and collecting evidence for creating policy frameworks. These partner civil society organizations have extremely robust data privacy infrastructures as well and we would never share any information beyond what is strictly necessary for the aforesaid specified purpose, and even then, exercise utmost caution.

  • With employees and/or consultants: We may share your personal information with designated employees and/or consultants for the purposes of fulfilling human resources obligations, for the purposes of working on specific internal research projects, for the purposes of creating a database for evidence-based analysis, and for any other purpose that may be necessary for fulfilling the mission and objectives of Opora. All our employees and/or consultants who might have access to any of your personal information are bound by strict confidentiality obligations and shall be held in breach for failure to maintain such confidentiality. 

  • With your consent: We may disclose your personal information for any other purpose with your consent.

Retention of your Personal Data

Opora will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), and to enforce our legal agreements and policies.

Third party services and Security

At Opora, it is our priority to ensure that your information, including personal data, is processed directly by us. To ensure the absolute safety of your personal data, we have our internal security infrastructure which we have thoughtfully selected for the very purpose. However, there are occasions on which we cannot have direct oversight and will have to engage third party service providers for facilitating many activities of Opora such as video hosting websites, online survey tools, CRM (customer relationship management) tools for management of internal communication, to state a few. While we ensure that these providers have their own privacy policies, we would still recommend you read their privacy policies to better understand how they process your information.  

Opora will always take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and that your personal data will not be transferred to any organization unless there are adequate controls in place including the security of your data and other personal information. Opora will further ensure that all appropriate technical and organizational measures are adopted without exceptions to safeguard your data from any loss, misuse or alteration. Opora understands the sensitivity of certain categories of data and will use the aid of encryption software where necessary.

Deletion of your Personal Data

You have the right to delete or request that we assist in deleting the personal data that we have collected about you. You may update, amend, or delete your information at any time by contacting us.

Please note, however, that we may need to retain certain information when we have a legal obligation or a lawful basis to do so.

Disclosure of your Personal Data
Law enforcement

Under certain circumstances, Opora may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

We will never disclose your personal data unless there is a legitimate interest which we will thoroughly examine from our end. Only upon being satisfied that disclosure is absolutely necessary, we may disclose your personal data in good faith in the following instances:

  • Comply with a legal obligation

  • Protect and defend the rights or property of Opora

  • Prevent or investigate possible wrongdoing 

  • Protect against legal liability

Links to Other websites

Opora’s website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites.

Changes to this Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.

We will let you know via email and/or a prominent notice on our website, prior to the change becoming effective and update the "Last updated" date at the top of this privacy policy.

You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact

If you have any questions about this privacy policy, Opora’s treatment of your personal information, registering a complaint or any other action with respect to your personal data, please feel free to contact us: